OUr services

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By using our facility, guests agree to abide by the following terms:

1. Respect and Safety Come First:
   Treat others how you would like to be treated.
    
2. Follow Staff and Volunteer Instructions:
   Our team is here to maintain a safe, welcoming space. Guests must follow directions and act respectfully at all times.
    
3. Remain in Designated Areas:
   For safety, guests must stay within assigned areas on the property and exit the surrounding neighborhood after receiving services.
    
4. Dress Code:
   Guests must wear appropriate clothing and shoes. Any attire displaying offensive content or gang affiliation must be removed or covered.
    
5. No Weapons Allowed:
   Weapons—including firearms—are strictly prohibited. They may be checked at the office if necessary. We reserve the right to hold weapons during incidents or when there is concern about harm to self or others.
    
6. No Abusive or Discriminatory Behavior:
   Offensive language or conduct will not be tolerated.
    
7. No Storage Available:
   Guests are responsible for their belongings. Unattended items may be discarded at the end of the day.
    
8. Respect Our Community:
   Please do not loiter, litter, or leave items behind. Clean up after yourself and use trash cans for all waste, including cigarette butts.
    
9. No Drugs or Alcohol:
   Use or sale of drugs or alcohol is prohibited on or near the property.
    
10. Smoking:
    Smoking is only permitted in the designated area near the blue wall and butt receptacle.
     
11. Respect the Neighborhood “Bubble”:
    Guests must not hang out in the surrounding area (the “bubble”) after services. Violations may result in suspension.
     

Note: The bubble includes the area between the 101 Freeway and Fire Station 82, as well as Van Ness and Canyon Drive.
 

            12. Shower Policy:
Shower time is limited to 15 minutes. If a guest exceeds this, staff will knock and request that the room be vacated. For safety, staff may unlock the door to perform wellness checks in cases of non-response or extended use.
 

           13. No Loitering:
All guests must have an appointment to remain in the waiting area. Walk-ins are welcome but they must be actively participating in services.
 

          14. Pets:
We love animals, but pets must remain on a secured leash or in a kennel. Pets over 25 lbs must remain outside the bubble due to insurance restrictions.
 

Trained service animals are exempt from size restrictions but must remain under control and non-aggressive at all times.
 

          15. Use Headphones for Media:
Personal speakers and Bluetooth devices are not allowed. Please use headphones or earbuds when listening to music or media.
 

         16. Respect Others and the Property:
Always be kind and courteous to other guests, staff, and volunteers.
 

        17. No Vandalism:
Any damage to Hollywood Adventist Church or neighboring property will not be tolerated.
 

       18. Assumption of Risk:
Use of showers and hot water carries some risk, especially for guests under the influence or with medical conditions. By participating, guests assume this risk and agree to hold Compassion Connection and its partners harmless.